FAQs

FAQs

TLC Non-Emergency Medical Transportation

Have a medical transportation-related question? We have the answer! Check out our FAQs below to learn more about our company and services.

  • What are your hours of operation?

    Our office is open from 8:00 AM - 5:00 PM, but the vehicles operate 24/7. Get in touch with our team at TLC Non-Emergency Medical Transportation to utilize our medical transportation services.

  • Are your vehicles wheelchair accessible?

    Yes! All of our vehicles are wheelchair accessible. According to TraumaSoft, 5% of all U.S. adults reported forgoing healthcare due to transportation barriers. We want to ensure that everyone can get to their medical appointments. If you need medical transportation services, then give us a call!

  • Can I bring a companion or a caregiver?

    Yes, we allow a companion or a caregiver to go along. We offer reliable medical transportation services, so give us a call to learn more.

  • Do you transport out of town?

    Yes, we will transport out of town. Reach out to us to hire our team for medical transportation services.

  • How much notice is needed to set up transport?

    We offer same-day medical transportation services if we have availability.

  • Can we request our driver?

    We try to accommodate members' requests, but it is based on availability. You can schedule medical transportation services days or weeks in advance, so give us a call today!

  • Do you allow extra stops?

    Yes, but they will cost an additional charge. Take advantage of our medical transportation services by giving us a call!

  • Do you accept Medi-Cal, Medicare, or my insurance?

    We are currently contracted with Merced County Medi-Cal and with State Medi-Cal. If you want to learn more about the insurance you can use or want to start using our medical transportation services, get in touch with us.

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